Privacy Policy

Trophex CC trading as Trophex Taxidermy
Last updated: 12 / 01 / 2026
 

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1. Overview

Trophex CC (“Trophex”, “we”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. This policy is drafted with South Africa’s Protection of Personal Information Act, 2013 (POPIA) in mind. (Trophex Taxidermy)
 

2. Responsible Party (Data Controller)

Trophex CC is the responsible party for the processing of personal information as defined in POPIA. (Trophex Taxidermy)

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3. Information Officer

If you have questions about this policy or your personal information, contact our Information Officer:
Email: admin@trophex.co.za (Trophex Taxidermy)

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4. Personal information we collect

Depending on how you interact with us (website, email, phone, WhatsApp, in-person, quotations, and orders), we may collect:

• Identity & contact details: name, email, phone number, address

• Business and transaction details: quotations, invoices, payment references, order details, shipping/dispatch details

• Communication records: emails, messages, call notes (where applicable)

• Website usage data: IP address, browser/device information, pages visited, approximate location derived from IP, and similar analytics data (Trophex Taxidermy)

• Photos/media you provide: reference images or instructions related to your order (where relevant)

We try to keep the information we collect relevant and not excessive.

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5. How we collect information

We collect information when you:

• Submit forms on our website or sign up for our newsletter (Trophex Taxidermy)

• Request a quote, place an order, or communicate with us

• Visit our website (via cookies and similar technologies) (Trophex Taxidermy)

• Provide information via third parties (e.g., an outfitter/agent) where you have authorised or it’s reasonably necessary for the service
   

6. Why we process your information

We process personal information to:

• Provide quotes, perform services, and manage orders

• Communicate with you about your work, timelines, collections, dispatch, and support

• Process payments and maintain financial and tax records

• Improve our website, services, and customer experience

• Maintain security, prevent fraud, and protect our business, staff, and clients (Trophex Taxidermy)

• Send marketing/newsletters only where permitted, and to allow you to opt out at any time (see section 10) (POPIA)​​
   

7. Lawful basis (POPIA)

We process personal information where it is necessary to:

• Perform a contract or take steps at your request (e.g., quoting and fulfilling orders)

• Comply with legal obligations (e.g., accounting/tax records)

• Pursue legitimate business interests (e.g., operations, security, fraud prevention)

• Send direct marketing only where permitted and/or where you have consented, with opt-out available (POPIA)
   

8. Sharing your information

We may share personal information with trusted third parties only when necessary, such as:

• Payment providers and banks

• Accounting/administration tools and professional advisors (e.g., accountants)

• IT and hosting providers

• Couriers, crating/shipping partners, and service providers involved in delivery/dispatch

• Regulators or authorities, when legally required

We aim to use service providers that are bound by confidentiality and appropriate security obligations. (Trophex Taxidermy)
 

9. Cross-border processing

Your information may be stored or processed outside South Africa (for example, where technology or hosting providers are located internationally). Where this happens, we take reasonable steps to ensure appropriate safeguards are in place and that processing remains consistent with legal and security requirements. (Trophex Taxidermy)
 

10. Direct marketing and opting out

If you receive marketing communications from us, you can opt out at any time using the unsubscribe option (where available) or by emailing admin@trophex.co.za. Direct marketing by electronic communication is restricted under POPIA and we respect your rights. (POPIA)
 

11. Cookies and analytics

Our website uses cookies (and similar technologies) to help the site function, improve performance, and understand usage patterns. You can manage cookies via your browser settings, but disabling cookies may affect website functionality. (Trophex Taxidermy)
 

12. Security

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure. No method of transmission or storage is 100% secure, but we work to protect your data appropriately. (Trophex Taxidermy)
 

13. Retention

We keep personal information only for as long as necessary for the purposes in this policy, including legal, accounting, and operational requirements. When information is no longer required, we will securely delete or anonymise it where reasonably possible.
 

14. Your rights

Subject to POPIA, you may have the right to:

• Request access to your personal information

• Request correction, deletion, or destruction of information that is inaccurate, irrelevant, excessive, or unlawfully obtained

• Object to certain types of processing, including direct marketing

• Withdraw consent where processing is based on consent (POPIA)

To exercise a right, contact admin@trophex.co.za.
 

15. Complaints to the Information Regulator

If you believe your personal information has been processed unlawfully, you may lodge a complaint with South Africa’s Information Regulator. The Regulator provides dedicated complaint channels, including POPIAComplaints@inforegulator.org.za. (inforegulator.org.za)
 

16. Third-party links

Our website may contain links to third-party websites or platforms (e.g., social media). We are not responsible for the privacy practices of those third parties. Please review their policies before providing personal information.
 

17. Updates to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. (Trophex Taxidermy)
 

18. Contact

Trophex CC t/a Trophex Taxidermy
Email: admin@trophex.co.za | Tel: +27 14 763 1781
4 Hendrik Pistorius Ave, Lephalale, 0555, South Africa (Trophex Taxidermy)

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